FAQS

Frequently Asked Questions

1. Order & Payment
   Q: What payment methods do you accept?
   A: We support mainstream global payment methods, including credit card, PayPal and other secure online payment options. All transactions are encrypted and fully protected.
   Q: Can I modify or cancel my order after placement?
   A: Order modification or cancellation is allowed within 24 hours before shipment. Please contact our customer service promptly with your order number for assistance.
2. Shipping & Delivery
   Q: Do you provide international shipping?
   A: Yes, we offer worldwide shipping to most countries and regions. Shipping cost and delivery time will be shown at checkout based on your destination.
   Q: How can I track my order?
   A: Once your order is shipped, we will send a tracking number and logistics link to your registered email. You can check the delivery status anytime online.
3. Return & Refund Policy
   Q: What is your return and refund policy?
   A: We support returns and refunds for defective or incorrect items within 30 days after delivery. All returned products must remain unused and in original packaging.
   Q: Who will bear the return shipping fee?
   A: We cover the return shipping cost if the return is caused by our product quality or delivery error. For personal reason returns, the shipping fee shall be borne by the customer.
4. Customer Support
   Q: How long will I get a reply after sending an inquiry?
   A: Our customer service team will respond to all emails and messages within 24 working hours.
   Q: Where can I get further support?
   A: If you have any other questions, please feel free to visit our Contact Us page and get in touch with us directly.